Managed Service Plans


UpTym Networks has 2 service plans for servers and network devices, and 3 for PCs......... and they won't break the piggy bank.

Service Plans available:

Server Watch                                                                           

24X7 monitoring and alerting of Windows Servers

Extensive device status, reports and visibility through portal dashboard             

Windows event logs and services monitoring

Antivirus monitoring 

Backup monitoring

Interface and connectivity monitoring

Performance monitoring

Windows OS security patch testing and deployment

Server Gold Care

Everything included in Server Watch, plus:

Remediation of device failures

Total Desktop Care (TDC)                                                                             

Extensive device status, reports and visibility through portal dashboard 

Windows event logs and services monitoring                                                                 

Antivirus monitoring                                                                  

Interface and connectivity monitoring                                                                

Performance monitoring                                                                       

Windows OS security patch testing and deployment                                                      

Remediation not included                                                                     

                                                                                   

Total Desktop Care with Help Desk                                                                              

Everything included in TDC, plus:                                                                      

Extensive remediation services provided at no additional charge by Zenith Infotech Help Desk, including:                        

Windows Operating system (2000, XP, <st1:place w:st="on">Vista, W7; business only, no home)

MS Office, including Outlook/email                                                       

Internet Explorer and Mozilla                                                     

Adobe Reader                                                  

All other apps are supported on a best effort basis.                                                      

Network troubleshooting                                                           

PC hardware diagnostics                                                          

Printing problems                                                         

Windows Mobile and Blackberry PDA support                                                   

File and folder restore assistance (Backup Exec only)                                                    

Virus/Spyware/Adware/Malware scans and removal                                                        

Any Help Desk or remediation labor performed by CTG is billable                                   

Standard Help Desk services provided 6:00am-8:00pm MST. After hours Help Desk support is limited to Emergency issues only.                                                    

Help Desk services provided By Zenith Infotech in <st1:place w:st="on"><st1:city w:st="on">Pittsburg <st1:state w:st="on">PA 

 

Total Desktop Care Gold with Help Desk                                                                     

Everything included in TDC with Help Desk, plus:                                                           

Any Help Desk or remediation labor performed by CTG at no charge